Business Coaching - Business Coaching for Managing Clients

At Robert Knowles & Associates, we view every project and business initiative as having two critical dimensions.

There is the Technical Dimension: This relates to delivering superior technical results and doing the job properly and making sure that the details are accurately completed.

There is also the customer experience or the Management of the Relationship. This relates to how a client feels about how you delivered results. It may relate to how they feel about how you addressed their professional and personal needs. It is not simply what you and your company does but rather how you do it. We believe managing customer relationships must be proactive, thoughtful and purposeful.

More often than not, delivering an exceptional (positive) customer experience will distinguish your company from your competition. Clients always pay close attention to how you do it. You need to manage this on top of delivering superior technical results.

Your professionalism, listening skills, availability, responsiveness, reliability, etc. are all factored into a client’s level of satisfaction. Over and above individual expertise, these relationship skills can turn an acceptable (or a disappointing) experience into a memorable business success story, be it increased orders, great results from a high output project team, or enhanced staff morale.

Every interaction counts and every interaction is remembered.

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This will help you to realize where you are now.

Just as you respond to good or bad service as a consumer, so too does each of your clients. Robert Knowles & Associates can help you to define specifically who your customers are and help you to better understand them.

Once we lay the foundation by creating an awareness and understanding then we go into coaching mode to fully develop your business into a client relationship management operation that will out-perform the competition. With a consistent coaching program we help you to establish a culture of high-performance customer service. We help you to create a sustainable competitive advantage. We help you to define the implicit customer service needs and desires. We help you to ensure a positive client experience with every interaction.

Our Program Covers:

Awareness of the Customer (all customers)

Tools and Skills to Ensure a Positive Customer Experience

Key Things that You Must Make Certain Happen when Interacting with Clients

How to Avoid Client-Interaction Failure

How to Build a Client Relationship Plan

Client Benefits:

Better or Superior Client Relationships

More Repeat Business

Streamlined, Happy, Productive Interactions

More Referral Business

The Ability to Handle a Diverse Array of Client Personalities

Improved Sales Performance and Predictability